Privacy Policy

Last updated: August 11, 2026

This Privacy Policy describes how GlowMart ("we," "us," or "our") collects, uses, stores, and protects your personal information when you visit or make a purchase from our Shopify store.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, create an account, or contact us, we may collect certain information from you.

This information may include:

• Full name

• Phone number

• Email address

• Billing address

• Shipping address

• Order details and purchase history

• Payment-related information

• Information you provide when contacting our customer support

• Any other information you voluntarily provide to us

We may also automatically collect certain technical information when you browse our website, such as your IP address, browser type, device type, operating system, and information about how you interact with our website.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill your orders

• Arrange delivery of your purchases

• Contact you regarding your order

• Provide customer support

• Process payments and refunds

• Confirm or verify orders

• Improve our products, services, and website

• Prevent fraud, abuse, or unauthorized activity

• Communicate with you about promotions, offers, or updates where permitted

• Comply with applicable laws and legal requirements

3. Payment Information

When you make a purchase through our website, your payment information may be processed by third-party payment providers.

We do not intentionally store complete payment card details on our own systems. Payment information is handled by the relevant payment provider according to its own privacy and security practices.

4. Cash on Delivery

If you choose Cash on Delivery (COD), we may collect and use your name, phone number, and delivery address to confirm and deliver your order.

We may contact you by phone or message to verify your order before shipment.

5. Sharing Your Information

We may share your personal information with trusted third parties when necessary to operate our business and provide our services.

These may include:

• Shopify and related Shopify services

• Payment processors

• Courier and delivery companies

• Website and technology service providers

• Customer support providers

• Marketing or analytics service providers

• Government authorities or legal entities when required by law

We do not sell or rent your personal information to third parties for their own independent marketing purposes.

6. Shopify

Our online store is hosted and operated using Shopify. Shopify may process information about your visits, orders, and interactions with our store in order to provide its ecommerce services.

Shopify's own privacy practices may also apply when you use our website.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies may help us:

• Keep items in your shopping cart

• Remember your preferences

• Process orders

• Understand website traffic and usage

• Improve website performance

• Provide relevant marketing and advertising

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

8. Marketing Communications

If you provide your email address or phone number, we may use it to communicate with you about your orders, customer service requests, promotions, offers, or other updates where permitted by applicable law.

You may request to stop receiving promotional communications by contacting us or using an available unsubscribe option.

Please note that we may still send necessary transactional messages, such as order confirmations, shipping updates, or important service-related communications.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal or regulatory requirements.

When information is no longer required, we may delete or securely dispose of it where appropriate.

10. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

11. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with your personal information.

12. Children's Privacy

Our website is not intended for children to make purchases independently. We do not knowingly collect personal information from children for the purpose of making purchases.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

13. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information.

To make a privacy-related request, please contact us using the information below.

We may need to verify your identity before processing certain requests.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

GlowMart

Email: glowmart34@gmail.com
Phone: 03249450307

Business Address:
79-R-1, Main Boulevard, Johar Town, Lahore, Pakistan