Refund & Return Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at:

Email: glowmart34@gmail.com
Phone: 03249450307

Please provide your order number and details of the item you wish to return.

Returns should be sent to the following address:

GlowMart Warehouse
79-R-1, Main Boulevard, Johar Town, Lahore, Pakistan

You can contact us anytime if you have any questions regarding returns.

Damages and Issues

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and provide an appropriate solution.

For damaged or incorrect items, please contact us with your order number and clear photos/videos of the item.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods, such as food, flowers, or plants

• Custom or personalized products

• Personal care and beauty products

• Hazardous materials

• Flammable liquids or gases

• Gift cards

Sale items may also be non-returnable, where applicable.

If you are unsure whether your item is eligible for a return, please contact us before sending it back.

Exchanges

If you would like to exchange an item for a different product or variant, please contact us first.

In some cases, the fastest way to receive a different item may be to return the original item and place a new order once the return has been accepted.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If your refund is approved, the applicable refund amount will be processed according to the original payment method or through another suitable method available for your order.

Please note that the time required for a refund to reach you may vary depending on your payment method or financial institution.

Return Shipping

Unless the item is defective, damaged, or incorrectly sent, return shipping costs may be the responsibility of the customer.

We recommend using a trackable shipping service when returning an item, as we cannot guarantee that we will receive your returned package.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

Email: glowmart34@gmail.com
Phone: 03249450307

Return Address:
79-R-1, Main Boulevard, Johar Town, Lahore, Pakistan