Shipping Policy

Last updated: August 11, 2026

At Glowmartpk.com, we aim to provide reliable and convenient delivery services across Pakistan. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Shipping Coverage

We currently offer delivery within Pakistan.

Delivery availability may vary depending on the customer's location and the courier service available in that area.

Some remote or restricted areas may have longer delivery times or may not be serviceable.

2. Order Processing

Orders are generally processed within 1–3 business days after the order is placed.

Orders may take longer to process during:

• Public holidays

• Promotional campaigns

• Sales events

• High-volume periods

• Unexpected operational circumstances

You may be contacted by phone, SMS, or WhatsApp to confirm your order before it is dispatched, particularly for Cash on Delivery (COD) orders.

3. Delivery Time

After your order has been dispatched, delivery generally takes approximately 3–7 business days, depending on your location and the courier service.

Delivery times are estimates and are not guaranteed.

Remote areas may require additional delivery time.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated to you before your order is confirmed.

Shipping charges may vary depending on:

• Delivery location

• Order size or weight

• Courier service

• Current shipping rates

• Promotional offers

From time to time, we may offer free shipping promotions on selected orders or products.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders within Pakistan.

For COD orders, customers may be contacted by phone, SMS, or WhatsApp to confirm their order before dispatch.

Customers are responsible for being available at the provided delivery address and having the required payment amount ready when the courier arrives.

We reserve the right to cancel or decline COD orders that cannot be verified or that appear suspicious or fraudulent.

6. Order Tracking

Where tracking is available, we may provide a tracking number or delivery information after your order has been dispatched.

You can use the provided tracking information to check the status of your shipment through the applicable courier service.

Tracking updates may take some time to appear after the shipment has been handed over to the courier.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information, including:

• Full name

• Active phone number

• Complete delivery address

• City

• Area

• Any relevant landmark or additional delivery instructions

Glowmartpk.com is not responsible for delivery delays, failed deliveries, or additional charges caused by incorrect, incomplete, or outdated information provided by the customer.

8. Failed Delivery Attempts

If a courier attempts delivery and the customer is unavailable, unreachable, or refuses to receive the order, the courier may make additional delivery attempts according to its procedures.

If an order is returned to us because the customer was unavailable, provided incorrect information, or refused delivery, we may contact the customer regarding the next steps.

For repeated failed deliveries or refused COD orders, we may restrict future COD availability for that customer.

9. Delayed Deliveries

Although we work with courier partners to deliver orders as quickly as possible, delays may occur due to circumstances beyond our reasonable control.

These may include:

• Weather conditions

• Public holidays

• Courier delays

• Road closures

• Natural disasters

• Security or transportation issues

• High order volumes

• Incorrect delivery information

• Other unforeseen circumstances

We will make reasonable efforts to assist customers with delayed shipments.

10. Damaged Packages

Please inspect your package when you receive it.

If the package or product appears damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos/videos so that we can investigate the issue.

Please refer to our Refund & Return Policy for information about returns and refunds.

11. Order Cancellation Before Dispatch

If you wish to cancel an order, please contact us as soon as possible.

We may be able to cancel an order if it has not yet been processed or dispatched.

Once an order has been shipped, cancellation may no longer be possible, and you may need to follow our return procedure.

12. Contact Us

If you have any questions about shipping or delivery, please contact us:

Glowmartpk.com

Email: glowmart34@gmail.com
Phone: 03249450307

Business Address:
79-R-1, Main Boulevard, Johar Town, Lahore, Pakistan